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We understand that each business is unique. There cannot be a “one service plan fits all” when it comes to IT Managed Services. We work closely with you to create custom IT services that address your needs and your budget. Whether addressing specific areas or your Technology Services management or turnkey IT management, we are there to help. Our people-centric approach to service management ensures we can overcome your challenges together.

Data Center Services

We pride in our expertise setting up Highly Scalable Data Centers and a 24 x 7 x 365 Network Operations Center (NOC) right from bricks and mortars to making it a fully functional engine. We have helped migrate clients on-premises data centers to the cloud, both by “lift and shift” and “reimplementation” approaches.

  • Setup production, DR, Backup in the cloud and develop the most cost-effective strategies for fail-over and restore point objectives (RPO).
  • Cloud Provisioning Services (AWS/Azure/Google Cloud/etc..)
  • Virtual desktops/Servers/Storage space provisioning
  • Databases network and device management
  • Software installation, troubleshooting, and distribution Automation of Batch Jobs using a job scheduler
  • Monitoring of the batch functions

Network Operations Services

We provide the following services

  • Network Monitoring
  • Device Management
  • Patch Management
  • Reports distribution
  • Liaison with external Service Providers (e.g., exchange of files with Credit Bureau, Visa/Master Card, etc..)
  • Ensure compliance with local regulatory organization’s policies and procedures

Application Support Services

End-to-End Application support services

  • Feature roadmap and product maturing
  • Issues resolution
  • Functional Support Services
  • Backoffice support services
  • Analytics dashboards and KPI metrics
  • Agile project management
  • Enterprise Architecture
  • Technology Architecture
  • Transversal services

End-User Support Services

Help Desk services in line with industry standards and best practice (ITIL)

  • Level one (L1) support for end-user incidents.
  • Triaging and L2, L3 escalations, and issue resolution
  • Providing a prompt and timely incident resolution.
  • Preparing Incident Reports
  • Change Management
  • New Request Management

IT Security and Risk Management

Cost-effective, timely, and industry-best IT Security Services

  • Strategy – Policy, Procedures, Standards, Training
  • Technology Risk Assessment
  • Setup and manage a Security Operations Center
  • Proactive security monitoring and management
  • Security Monitoring & Incident Response
  • Vulnerability Testing
  • Security Technology Expertise

Back office Services

We bring over twenty years of experience managing back-office teams to your assistance for setting up and operating world-class back-office services. We have truly 24/7, 365 availability, and our operational shifts cover EMEA, APAC, and AMER working hours.

Following are the highlights of our offering:

  • Data Entry and Documentation services
  • Digitization and archiving solutions
  • Customer Contact Center
  • Access the organization’s contact center software
  • Setup highly scalable call center infrastructure
  • Call and logging, tracking and quality tracking
  • Credit Card operations services
  • Monitoring of ATMs

Ready To Get Started?