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ITSM Lifecycle Services

Transform and modernize your business by taking the right step towards better Information Technology Services Management

COTS, SaaS Applications, Platforms, and Infrastructure Implementation Lifecycle

We provide complete solution life cycle services in diverse COTS products, cloud SaaS applications, cloud platform and infrastructure, and support onsite. Our services are performed well beyond the typical Systems Development Life Cycle (SDLC), which include:

Software selection

Budgeting

Service delivery management, including:

  • Maintenance
  • Continuous improvement

Project management, including:

  • Discovery
  • Design¬†
  • Estimation¬†
  • Process analysis
  • Implementation
  • Testing and verification

Service Management

Successful information technology (IT) services are critical to satisfying customer needs. Save time, resources, and money by leveraging our experienced Service Management offerings.

Identifying services and creating service catalogs

Implementing ServiceNow by defining, managing, and automating the services based on ITIL best practices

Implementing service portals, subscriptions, notifications, knowledge bases, and work from anywhere

Defining workflows, reports, and dashboards

Installing and fine-tuning incident, problem, and change management with supervised machine learning

Setting up a change advisory board workbench

Creating digital transformation roadmaps and offering implementation support

ITBM Engagement Areas

As part of the IT transformation plan, it is essential to assess the day-to-day operations and make changes where needed. Eliminate inefficiencies and prevent legacy challenges from creeping in by managing IT like a business using our ITBM best practices.

Application Portfolio Management

  • Classifying applications based on their business functions
  • Using metrics and analysis to produce a dashboard to assist in making informed decisions
  • Creating application and product roadmaps relevant to the organization

Project and Portfolio Management

Implementing and configuring the demand, project, program, and timecard applications that are part of the PPM

Financial Management

Integrating the general ledger and extracting information from external systems to allocate, track, and report expenses and incorporate them into the financial management application

Agile Delivery and Execution

Setting up an agile software development environment using the Scrum framework

IT Operations Management

Optimizing the delivery and maximizing the quality of business and IT services are vital to ensuring alignment to business objectives and ROI realization. Continuous improvements to IT services through improved processes drive those efforts. Leverage our IT Operations Management Expertise to stay aligned to your strategic goals.

ServiceNow Mapping

Using ServiceNow Discovery and ServiceNow Mapping features to create a map of the portfolio of applications

Configuration of IT Operations Management onto the ServiceNow Instance

Providing direction with using the guided setup feature of ServiceNow in configuring the ITOM on the ServiceNow instance

Cloud Management

Setting up an SSO and configuring the integration layer with Identity and Access Management (IAM) solutions

Operational Intelligence

Generating anomaly alerts and setting up operations workspace alerts and an operations dashboard

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